Mikhail Dorokhovich
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Troubleshooting & Issue Resolution

Identifying, diagnosing, and resolving complex technical issues across various systems.

Troubleshooting & Issue Resolution is a critical competency that involves identifying, diagnosing, and resolving complex technical issues across various systems and applications. It requires analytical thinking, deep technical knowledge, and effective problem-solving skills.

My Troubleshooting & Issue Resolution expertise includes:

  • Root Cause Analysis: Systematically identifying the underlying causes of issues rather than just addressing symptoms.
  • Debugging Techniques: Using various debugging tools and methodologies to trace and resolve issues in code.
  • Performance Analysis: Identifying and resolving performance bottlenecks in applications.
  • Error Monitoring: Setting up and using error tracking systems like Sentry and Airbrake to proactively identify issues.
  • Log Analysis: Extracting meaningful information from application logs to diagnose problems.
  • Database Troubleshooting: Resolving issues related to database performance, queries, and data integrity.
  • Network Diagnostics: Identifying and resolving issues related to API calls, service communication, and network connectivity.

Effective Troubleshooting & Issue Resolution is essential for maintaining reliable, high-performance applications and minimizing downtime when issues occur.

Key Skills

Root Cause Analysis
Debugging Techniques
Performance Profiling
Error Monitoring
Log Analysis
Database Troubleshooting
Network Diagnostics
Memory Leak Detection

Related Projects

Calculation Reminders System

Resolved performance issues with large data volumes

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E-commerce Stores

Fixed critical issues to ensure store reliability

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Browser Extensions

Diagnosed and resolved cross-browser compatibility issues

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Professional Experience

I've applied Troubleshooting & Issue Resolution across various projects:

  • At Bilendo GmbH, I resolved performance issues related to processing millions of payment records, implementing advanced caching mechanisms to improve efficiency.
  • During my work on E-commerce Stores, I fixed critical issues to ensure store reliability, addressing problems with checkout processes, product catalogs, and payment processing.
  • As a Browser Extension Consultant, I diagnosed and resolved cross-browser compatibility issues, ensuring extensions worked consistently across different browsers and versions.

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